This policy governs cancellation of a project or service with DreamFast Studio (the “Studio”). Cancellation is governed by the approved proposal, the Terms and Conditions and applicable law. Nothing in this policy limits any cancellation, refund or remedy rights available to a consumer under applicable law where those rights apply.
Cancellation before work begins
If the project is cancelled before actual work has begun, the deposit will be refunded, less only direct third-party costs that were approved in advance and actually incurred for the project, and any separately approved work that was already performed. If no work began and no approved cost was incurred, no cancellation charge applies.
Cancellation after work begins
If the project is cancelled after work has begun, an account is prepared according to the work actually performed up to the cancellation date, at the rate or project-stage value agreed in the proposal, plus approved direct third-party costs. Any balance remaining after that calculation is handled according to the proposal and applicable law.
Prolonged client inactivity
Where a project remains inactive because the client does not provide required materials, feedback, approvals or access, the Studio may pause the project, provide written notice, reschedule the work according to availability, and close the project after written notice and a reasonable period if inactivity continues. Any financial settlement follows the work performed, approved costs, the proposal and applicable law.
Hosting and maintenance (DreamFast Care)
Hosting and maintenance are provided for a monthly or annual term, according to the selected plan. Renewal requires a new payment or written approval — the service does not renew automatically unless automatic renewal was expressly agreed in writing. Cancellation prevents future renewal. Any refund during an active term depends on the plan, the services already supplied, third-party commitments and applicable law.
Website subscription plans
Cancelling a monthly plan is different from cancelling a one-time purchase, so it is set out separately here.
- One-time purchase: the website is handed over and owned by the client once the full fee is paid. Hosting and maintenance are not included in the purchase price unless the proposal says otherwise; the client may join DreamFast Care, choose any other hosting provider, or not host the website at all. Cancellation is covered in the sections above.
- Monthly plan: the website is provided as a service. There is no upfront setup fee and no fixed term. It can be ended with 30 days’ notice.
- No future charges: there is no charge for months of service that will not be provided.
- When the service ends: the right to use the website ends and the website may be taken offline. There is no automatic handover of code, files, design or database. Transfer or purchase is possible under a separate written agreement.
- Missed payment: we notify you and give you a chance to settle it. If it remains unsettled for 14 days, the service and the website may be suspended until it is resolved. Suspension does not cancel a debt for service already provided.
- Backup: before anything is permanently deleted a backup is retained for 30 days, unless a technical or legal constraint prevents it.
- Stays yours: the domain, the brand, the logo, the content and images you supplied, and your customer and lead data.
- DreamFast Care: a hosting and maintenance service for a website you already own. It is not part of the subscription plans. A monthly service can be ended before the next charge; an annual service stays active until the end of the period paid for. If the service is not renewed, hosting ends and the website may go offline unless it has been moved to another provider — and the website remains yours.
Nothing here limits any right that cannot be waived under applicable law.
Cancellation by the Studio
If the Studio ends the project without breach by the client, an account is prepared for the work already supplied and approved direct expenses, and any remaining amount paid for work not supplied is refunded, subject to the proposal and applicable law.
Non-conformity or breach
Nothing in this policy limits rights relating to material non-conformity, failure to provide the agreed service, breach of the approved proposal, or rights granted by applicable law.
How to cancel
A cancellation request may be submitted in writing to [email protected] or through the website contact form. The request is treated as received when it reaches the Studio’s systems, subject to reasonable verification of the requester and the engagement details.