This policy describes how to cancel a project or service with DreamFast Studio (“the Studio”). It complements the terms of use and the approved proposal.
Cancellation before work begins
You may cancel the project before work actually begins. In that case the deposit is refunded, less any direct costs already incurred (such as licenses or third-party services purchased for the project).
Cancellation after work begins
Once work has begun, the deposit covers the discovery, definition and initial design stages. If you cancel at this stage, payment for work already performed is not refunded, and a top-up may be charged for work performed beyond the deposit, if applicable.
Annual hosting & maintenance
The annual maintenance service is a yearly subscription. It can be cancelled at any time, and the cancellation takes effect at the end of the current subscription period.
How to cancel
A cancellation request should be sent in writing to hello@dreamfaststudio.com and takes effect once received and acknowledged.